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Terms & Conditions

Welcome to No Problem Tours Samaná. By accessing our website and booking our services, you agree to comply with the following Terms and Conditions. Please read them carefully before making any reservation.

1. General Information

These Terms and Conditions govern the use of our website and the services provided by No Problem Tours Samaná, located in Samaná, Dominican Republic.

By using our services, you confirm that you are at least 18 years old or have permission from a legal guardian.

2. Bookings and Reservations

  • All bookings are subject to availability.
  • Reservations can be made through our website, phone, or direct contact.
  • You are responsible for providing accurate and complete information when booking.
  • A booking is confirmed once payment (full or partial) has been received.

3. Payments

  • We accept payments in US dollars (USD) and Dominican pesos (DOP).
  • Payment methods may include cash, bank transfer, or other agreed methods.
  • Full payment may be required before the tour date, depending on the service.

4. Cancellations and Refunds

  • Cancellations must be requested in advance.
  • Refund eligibility depends on the timing of the cancellation and the type of tour booked.
  • No-shows or last-minute cancellations may not be eligible for a refund.
  • In case of bad weather or unforeseen circumstances, we may reschedule the tour or offer an alternative.

5. Changes to Tours

We reserve the right to modify itineraries, schedules, or services due to weather conditions, safety concerns, or operational requirements. Any changes will be communicated to you as soon as possible.

6. Customer Responsibilities

By booking a tour, you agree to:

  • Follow the instructions of guides and staff
  • Arrive on time at the agreed meeting point
  • Respect local laws, culture, and environment
  • Inform us of any medical conditions or special requirements

7. Liability Disclaimer

  • Participation in tours involves certain risks. By booking with us, you accept these risks.
  • No Problem Tours Samaná is not responsible for personal injury, loss, damage, or delays caused by factors beyond our control.
  • We are not liable for lost or stolen personal belongings during the tour.

8. Travel Insurance

We strongly recommend that all customers obtain travel insurance to cover unexpected situations such as cancellations, medical emergencies, or travel disruptions.

9. Intellectual Property

All content on this website, including text, images, and branding, is the property of No Problem Tours Samaná and may not be copied or used without permission.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you agree to how we collect and use your data.

11. Governing Law

These Terms and Conditions are governed by the laws of the Dominican Republic. Any disputes shall be resolved under the jurisdiction of local courts.

12. Changes to These Terms

We may update these Terms and Conditions at any time. Any changes will be posted on this page and will take effect immediately.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

📍 Samaná, Dominican Republic
📞 +1 (829) 932-2847
📧 noproblemtourssamana0@gmail.com